Web Agency Frequently Asked Questions (FAQ)
Got questions about how our agency works? Website Design? Website Hosting or Online Marketing? We have answers. If you don't see your question listed - feel free to contact us.
Table of Contents
About Pagifly Web Agency
What services do you offer?
Pagifly is a full-service interactive agency. We’ve been around since using tables for page layouts was considered a good practice (we’re thinking ’95ish – so quite some times). Through years of experience we developed a unique, holistic approach to providing our services. We design custom strategies and services set for each of our clients, tailored to fit individual needs and grant desired results.
What's different about you?
Through years of experience we’ve learned that most of the problems our clients encounter, when it comes to developing and maintaining their business online presence, is a direct result of working with multiple specialists and/or companies. This often resulted in misunderstandings, unnecessarily cluttered and dragged out communication cycles and crippling lack of responsibility for online results.
Based on our experience we developed our own unique approach. We learned which services and marketing channels work best together and how they interact with one another.
To give just one example: Search Engine Optimization (SEO) is a process of enhancing your website position in Google and other search engines. A typical hired freelancer will focus on off-page actions such as link building. Many will also offer on-page works such as content and meta-tag optimization. Is that enough for your website to reach top positions in Google? Sometimes yes – most times not. Why? Because website potion on SERP (Search Engine Result Page) is affected by over 300 factors. To name a few:
- Unique and well structured content
- Clear, low weight website design
- Reliable, secure and fast website hosting
- Social media presence
- Proper domain
Pagifly takes care of all this and more, so you can focus on doing what you do best. We divided our services to 3 main pillars of successful online business presence: Design, Hosting and Reach – Marketing. We use a combination of strategies and services to grant you results in the form of increased presence, trust, sales and revenue.
What are your prices?
We strongly believe in evolution through technology. With how online tools are evolving, previously lengthy and resource consuming tasks can now be automated and completed without quality loss in fraction of time needed before. We test and utilize new possibilities and adjust our prices to keep being competitive. While not the cheapest, we’re certainly far from the most expensive agencies out there, all while providing services we can stand behind and take great pride in. You can get a reasonable estimate using our website cost calculator, or contact us directly.
How to get started?
Feel free to contact us. If you’re decided on working with us, you can fill our New Client Survey, or check our prices in Website Cost Calculator. We will decide on the scope of work together. After that you will be given a personal consultant and we will set time frames and goals accordingly. We tend to give updates on our work progress at least twice a week. When the initial design and development works are finished, we will continue working set tasks reporting to you at least once a month.
Website Design
What web-design services do you offer?
We offer full scope of website design services – From plain HTML, through WordPress to custom CMS. We do most of small – medium business pages on WordPress. In fact the website you’re currently reading has been done using WP. We design business showcase websites, e-commerce shops, blogs and service pages. You can read more about our website design services here.
How much do your website design services cost?
There is no simple answer to how much a website costs. It all depends on many factors. We did our best to put up a tool you can easily estimate how much will a website design done by us cost you. Just go to our website cost calculator app and follow the instructions – the whole process shouldn’t take more than 5 minutes. No email, credit card, or registration needed.
When and how do I pay?
Most often we require an upfront payment to be made of at least 25%. In some cases we’ll require up to 50%. We do however offer a monthly subscription based model. Feel free to contact us to learn more. We accept PayPal, Credit Card and Bank Transfer payments.
How long does designing a website take?
Again – it depends. Depending on your website scope it can take anywhere from 3 weeks up to half a year. We will provide you a time frame once you tell us more about what you want to achieve with your business website. As a rule of thumb for normal business website of around 10 pages we’d estimate 3 – 5 weeks of work.
How to get started?
Feel free to contact us. If you’re decided on working with us, you can fill our New Client Survey, or check our prices in Website Cost Calculator. We will decide on the scope of work together. After that you will be given a personal consultant and we will set time frames and goals accordingly. We tend to give updates on our work progress at least twice a week. When the initial design and development works are finished, we will continue working set tasks reporting to you at least once a month.
Do you maintain websites?
Yes we do. We host and maintain websites. We’ll keep your site updated and data backed up. We also do Search Engine Optimization (SEO), Pay Per Click Campaigns (PPC) and Social Media Marketing (SMM). We also provide design packages that allow for all your content, that you create, to go through a graphical design process enriching its visuals and aligning it with your brand/website identity.
Do you use templates?
No, we don’t. While we do care for your budget – using templates doesn’t align with our values. Website you get is always unique, made specially for you and is a result of your input and our expertise.
Who writes the content for my website?
We strongly believe and advise you to be involved in your website content creation. You are the expert and know your business best. We do, however, have many clients who are so busy running their businesses operations, that we started offering content creation services. We tend to fit into our client’s structures and work as a semi detached, highly specialized departament covering all of online business aspects.
Can I make changes to the website during design works?
You should. We take great pride in our work, but only if our client’s are satisfied with it. While we love experimenting and there’s no greater satisfaction than to surprise a client with a design or a feature he hasn’t thought of before – we still advise you to be vocal about both the general website design direction and minor changes you want done alike.
What characterizes your websites?
We aim to innovate and add extra thought into every website we design. All our websites are unique, responsive, speed-optimized and clear. We avoid unnecessary cluttering as that affects negatively both SEO and user experience.
Why you?
We’re confident in the quality of our work. We’ve been around for quite some time and developed a unique mindset. We build lasting relationships, not just websites. We often integrate with our client’s structures working as an integral, highly specialized company departament. Why? Because we want you to succeed and grow and we’ll do our best for you to achieve your goals.
Graphic Design
What graphic design services do you offer?
We do many things. Starting with a logo design, through designing banners and web assets, up to complete brand identity design and ongoing operations design support services.
How does graphic design process look like?
We start with an interview. We want to know as much about you and your business as possible before setting up goals and general design direction. After that we’ll design few working sketches based on what you already told us and you will have a chance to review them. After that we’ll either start from scracth
What are your prices?
We strongly believe in evolution through technology. With how online tools are evolving, previously lengthy and resource consuming tasks can now be automated and completed without quality loss in fraction of time needed before. We test and utilize new possibilities and adjust our prices to keep being competitive. While not the cheapest, we’re certainly far from the most expensive agencies out there, all while providing services we can stand behind and take great pride in. You can get a reasonable estimate using our website cost calculator, or contact us directly.
How to get started?
Feel free to contact us. If you’re decided on working with us, you can fill our New Client Survey, or check our prices in Website Cost Calculator. We will decide on the scope of work together. After that you will be given a personal consultant and we will set time frames and goals accordingly. We tend to give updates on our work progress at least twice a week. When the initial design and development works are finished, we will continue working set tasks reporting to you at least once a month.
I have an e-commerce website that needs constant updates, but I don't want to post new projects each time.
We work this way with most of our clients. We set up a monthly work scope and agree on a monthly, quarterly or yearly payments. From this moment we work as an integral part of your company. Every element of your online presence goes through us. We design banners, ads, social media posts, retouch product photos, create watermarks and website graphic elements. You get to verify every element before deploying it online, while we keep your online presence well designed and consistent. Each month you receive a detailed report on what graphic design works we did during the that time.
Will you use stock photography for my project?
We might. While we like to use custom photography – it’s not always possible. We will find and purchase fitting imagery in your name – you don’t pay extra for any of it.
How much do I get to say in the design process?
That’s entirely up to you. We adjust report frequency to your liking and you can talk to us every time you want. We never limit client’s communications.
Website Hosting
Do I need a domain for my website?
Yes – that’s the first step to having your business online. If you haven’t got a domain already – you can register a new one with us. Grab one here, or take our client survey and let us register it in your name.
Can I consult you before choosing a domain name?
Sure. While there are just few things to consider – we’ll gladly do research and share our insights with you.
Do you host WordPress websites?
We have our servers tuned to provide your WordPress website with a significant performance boost. From a free SSL certificate, through WordPress LiteSpeedCache, to CloudFlare spam protection.
Can I host my email with you?
Yes – we can offer email hosting @yourdomain.com or we can integrate your mailbox with Google’s apps like Gmail, Google Docs, or Google Calendar available in G-suite.
Online Marketing
What do SEO, PPC, SMM, SEM stand for?
Yes – that’s the first step to having your business online. If you haven’t got a domain already – you can register a new one with us. Grab one here, or take our client survey and let us register it in your name.
Would My business benefit from online marketing?
Yes – it almost certainly would. There are exceptions from any rule, but we strongly believe there is always a good way to sell your product online. It might require how you do business or how you think about your product, but we’re 90% sure we’ll find a result-granting way to advertise your company. However if you’re the rare 10% – we’ll be straight forward about it. Fill out our customer survey and find out – it doesn’t cost anything.